I wonder if you’ve noticed this – you’re busy, stressed, and then you start to get a good head of steam around some minor irritation. You may become pretty angry about it too. Does this ever happen to you?
I had this last week. After a string of minor illnesses that meant my 1-year-old had to stay home from nursery – and my husband and I had to miss a lot of work to look after him (like, we’ve each missed at least a day of work every week for the past four weeks) – my youngest son woke up on Monday with a slightly pink and gummy eye. It was too mild to tell if it was conjunctivitis but, expecting nothing less at this stage, we sheepishly dropped him off at the nursery and spent time at or respective offices on Monday frantically calling the GP for an appointment, then the out of hours hub once we couldn’t get anything through our GP (because OF COURSE we couldn’t get an appointment).
So Monday evening saw me rushing home, then rushing with toddler to an out-of-hours GP a couple miles away, then racing to the late-night chemist before they closed so we could get the ointment that would allow him back into nursery the following day.
But I then became really annoyed at the nursery’s policy not to administer any kinds of medicine, even if the child has a prescription, the parents complete all the forms, and the child is no longer contagious.
Could a friend or family member come to the nursery to administer the eye ointment twice a day they asked?
No, we replied, if we had that kind of support we wouldn’t be so reliant on expensive childcare. (It didn’t help that the nursery had just told me they would be raising the rates to the tune of £80 more a month.)
I was told it was to do with the insurance, but I know other childcare providers can provide this service, so I emailed the management to understand more.
Well, that did not go well.
I got a very defensive email in response that it was their choice and their right (underlining from them) to have this policy and if i didn’t like it I could take my son and leave.
This whole exchange got me thinking – what exactly was going on? What was really bothering me?
Because I’ve had this before – feeling overwhelmed, getting worked up with some provider of some service or other, communicating with them just the right side of professional, and then getting a heated response that left me oscillating between anger (how dare they!) and guilt (I caused this response by being unreasonable/ angry/ difficult…).
It is often the fallout from these kinds of interactions at these overwhelming times in my life that breaks the camel’s back. Continue reading “When a straw breaks the camel’s back” →